The permanent solution to a problem might involve bringing about a change. Some problems
might call for a major change, like replacing a server, etc. while other problems might be
resolved by simply installing a specific update or a service pack.

You can link problems with an existing change or create a new one from the problem’s detailed

To create a new change for a problem, 

  1. Click on the Change button at the top and select New Change.

  1. Fill the form to create the change and click on Submit.

  2. To link an existing change, click on Change and select Existing Change. Then select
    the change from the list and click on Link.