The permanent solution to a problem might involve bringing about a change. Some problems might call for a major change, like replacing a server, etc. while other problems might be resolved by simply installing a specific update or a service pack.

You can link problems with an existing change or create a new one from the problem’s detailed View.

To create a new change for a problem:

  1. Click on the Associate button at the top right corner of the screen.

  2. You will get an option to either associate the problem with an Existing Change or  create a New Change.

  3. To create a new change click on the New Change option.

  4. Fill the form to create the change and click on Submit.
  5. To link an existing change, select Existing Change. Then select the change from the list and click on Link.