The permanent solution to a problem might involve bringing about a change. Some problems might call for a major change, like replacing a server, etc. while other problems might be resolved by simply installing a specific update or a service pack.
You can link problems with an existing change or create a new one from the problem’s detailed View.
To create a new change for a problem:
Click on the Associate button at the top right corner of the screen.
You will get an option to either associate the problem with an Existing Change or create a New Change.
To create a new change click on the New Change option.
- Fill the form to create the change and click on Submit.
- To link an existing change, select Existing Change. Then select the change from the list and click on Link.