Freshservice is a cloud-based service desk app that can be accessed through a web browser or as a mobile app. Here's a list of prerequisites to make sure you have a seamless experience while using Freshservice.
Supported Browsers for the web app:
By default, Freshservice web portal is accessible via port 443.
Supported OS for mobile apps:
- iOS 10 and higher
- Android 7.1.1 and higher
The system requirements to install the Discovery Probe can be found here.
Ports and Protocols
For successful discovery, the probe should be able to ping the devices. To collect details about the devices, we use various protocols like WMI, SSH and SNMP
|WMI (Windows Platform)||135, 445 and 1024 or above||Local administrator or domain administrator role for WMI credentials|
|SSH (Mac,Linux)||22||SSH credentials|
|SNMP (network devices like printer, router, switch etc)||161||Read only|
Note: WMI is controlled by RPC and DCOM settings. RPC dynamic port allocation will use a random port above 1024. Opening all of the ports above 1024 is not feasible. However, you can restrict the access by adding entries manually in the registry. Refer to this Microsoft article for instructions.
The system requirements to install the Discovery Agents can be found here
Note: The Freshservice portal should be accessible from Probe Server or agent machines for the discovery tools to work.