Freshservice sends email notifications to concerned agents about events like change requests and contract expiry. But there might be certain stakeholders in your organization who need to be notified when, for instance, your support portal is made available to a location outside of the organisation.

Click here to understand how to configure email notifications. 

Configurations for tickets and projects that cut across all workspaces can be configured globally. 

For example, user activation and agent activation emails that apply to the entire account can be configured globally.

To configure notifications specific to your workspace, you can configure email notifications at the workspace level.  

You can have notifications sent to these agents when:

  • A new agent is added.
  • An agent is deleted.
  • IP restriction is modified.

  • To do so, go to the Admin console, click on Service Desk Security in Account Settings. If your account has more than one workspace, navigate to Admin > Global Settings > Account Settings > Service Desk Security.

  • Enter the names of the Agents in the Send notifications to field.

  • Click on Save when done.