The Enterprise Reporting suite is available in our Garden, Estate, and ESM Plans. It includes the following reports:
| Name of the report | What it does |
| Agent Ticket Summary | Shows you general information about each of the agents in your helpdesk |
| Group Ticket Summary | Shows you general information about each of the groups in your helpdesk |
| Service Desk at A Glance | Shows you more specific information your entire helpdesk |
| Agent at a Glance | Shows you more specific information about any particular agent in your helpdesk |
| Group at a Glance | Shows you more specific information about any particular group in your helpdesk |
| Department at a Glance | Shows the performance of a specific department during the selected date range |
| Service Desk Load Analysis | Shows you the general trend of ticket activities in your helpdesk |
| Service Desk Performance Analysis | Lets you track the overall performance of your support team |
| Agent Comparison | Compares the performance of agents based on key metrics |
| Group Comparison | Compares the performance of groups based on key metrics |
| Agent Top-N Analysis | Shows a showcase of top five agents from the service desk sorted by their performance |
| Group Top-N Analysis | Shows a showcase of top five agents from the service desk sorted by their collective performance |
| Department Top-N Analysis | Shows a showcase of top five departments from the service desk sorted by their collective performance |
| Time Sheet Report | Collects and shows all the time entries created by your agents and displays it in one common place |
| Customer Satisfaction Report | Aggregates the satisfaction scores collected by all your agents and displays it in one common place |
Note:
- Change Reports are included only in the Garden and Estate plans.
- Asset Reports are included in all the plans, except the ESM plan.
