Covers everything related to how tickets are created, handled, and resolved in FSBT.
The Ticketing section in Freshservice for Business Teams explains how employees can reach your team and how admins can configure each intake channel. You ca...
Sat, 15 Nov, 2025 at 4:03 PM
The Ticket Resolution section explains how agents in Freshservice for Business Teams can efficiently manage, update, and close employee requests. Learn how ...
Wed, 12 Nov, 2025 at 11:18 AM
The Ticket Dashboards section provides visibility into your team’s performance in Freshservice for Business Teams. Dashboards help agents, managers, and dep...
Wed, 12 Nov, 2025 at 11:22 AM
The Ticket Troubleshooting section helps agents diagnose and resolve issues that may arise while handling tickets in Freshservice for Business Teams. Learn ...
Wed, 12 Nov, 2025 at 11:25 AM
