Note: This feature works the same across all Freshservice products. Some screenshots or articles may reflect older designs, but the functionality remains unchanged. If certain options do not appear in your account, they may not be included in your current plan.

The Ticket Troubleshooting section helps agents diagnose and resolve issues that may arise while handling tickets in Freshservice for Business Teams. Learn how to track communication flows, manage ticket reopens, control closure behavior, and configure automation rules to ensure smooth ticket lifecycle management.

Use the following resource to explore each troubleshooting scenario in detail.

---> Frequent Ticket Module Issues