Perform the following steps to create a new journey request from the support portal:
Log into the support portal using your credentials.
On the support portal home screen, click Initiate a journey request to create a new journey request.
In the new screen that appears, on the left panel, click All Journeys to view all journeys you can initiate, regardless of journey type.
Additional tabs appear below the All Journeys tab, grouped by categories such as Onboarding, Offboarding, and Crossboarding to help you quickly choose a journey.
Select the journey you want to initiate from the available list. A form configured by the admin appears, prompting you to provide the required details.
For example, if you select the Employee Onboarding journey, you might need to enter the employee’s name, start date, department, manager details, and other relevant information. The fields vary depending on the journey and its underlying configuration.After filling in all mandatory fields, click Submit. The created journey request will appear under the Journey requests tab, at the bottom of the support portal home page, as shown below.
Click View all to see the full list of journey requests you have initiated. You can use the drop-down menu to filter and view in-progress or past requests.
Select the required journey request to view its details, including the list of pending/past activities assigned to you, and take action as needed.
