New Sandbox

Freshservice's Sandbox environment lets you test configurations before deploying them to your Production. However, during this journey, you might encoun...

In Freshservice, dependencies ensure smooth operations in your Sandbox syncing. Let’s break it down: What Are Dependencies? Dependencies refer to the conn...

Note: This article is on the new Sandbox which is now enabled for Enterprise plan customers. For Freshservice's current Sandbox version click here. Clic...

Inward Sync records all the Config Sets coming into an instance. For example, the Inward sync tab in the Production instance lists all the Config sets synce...

We have identified that some of our customer's workflow automators use hardcoded IDs in their web request nodes or Webhook action nodes. This article ...