Your gateway to all the resources pertaining to Freshservice On-Call Management.
Freshservice supports SMS and Phone call for the following regions SMS support list: Australia Germany India Netherlands United Kingdom United State...
Tue, 10 Sep, 2024 at 6:27 PM
Summary On-call agents can receive notifications for incidents associated with their on-call group on Slack and even respond to them from within Slack. The...
Fri, 24 Nov, 2023 at 8:12 PM
Use WhatsApp to notify on-call agents and enable them to acknowledge, escalate, or resolve an incident. To ensure that on-call agents receive notifications ...
Thu, 3 Nov, 2022 at 5:30 PM
TABLE OF CONTENTS Summary: Set up the Freshservice mobile app How it works Summary: Use the Freshservice mobile app to notify on-call agents and enab...
Mon, 7 Nov, 2022 at 4:47 PM
Freshservice uses different numbers to notify on-call agents across different geographies based on regulatory directives. You can download these VCF files t...
Mon, 1 Jul, 2024 at 4:10 PM
Summary To ensure the effectiveness and reliability of Freshservice's On-Call Management system, we have implemented a fair-use policy. This policy is ...
Mon, 11 Mar, 2024 at 5:45 PM
Summary Freshservice offers two types of calendars for your use. First, the work calendar, and second, the on-call calendar. In this article learn how t...
Mon, 8 Jul, 2024 at 6:33 PM
Summary Track changes made to on-call schedules, on-call shifts and escalation paths via audit logs. This makes it possible to figure out who has made chan...
Tue, 9 Jul, 2024 at 5:32 PM
