Your gateway to all the resources pertaining to Freshservice On-Call Management.
Freshservice supports SMS and Phone call for the following regions SMS support list: Australia Germany India Netherlands United Kingdom United State...
Wed, 16 Jul, 2025 at 2:43 PM
Summary On-call agents can receive notifications for incidents associated with their on-call group on Slack and even respond to them from within Slack. The...
Fri, 24 Nov, 2023 at 8:12 PM
Use WhatsApp to notify on-call agents and enable them to acknowledge, escalate, or resolve an incident. To ensure that on-call agents receive notifications ...
Thu, 3 Nov, 2022 at 5:30 PM
TABLE OF CONTENTS Summary: Set up the Freshservice mobile app How it works Summary: Use the Freshservice mobile app to notify on-call agents and enab...
Mon, 7 Nov, 2022 at 4:47 PM
Freshservice uses different numbers to notify on-call agents across different geographies based on regulatory directives. You can download these VCF files t...
Mon, 1 Jul, 2024 at 4:10 PM
Summary To ensure the effectiveness and reliability of Freshservice's On-Call Management system, we have implemented a fair-use policy. This policy is ...
Mon, 11 Mar, 2024 at 5:45 PM
Summary Freshservice offers two types of calendars for your use. First, the work calendar, and second, the on-call calendar. In this article learn how t...
Mon, 8 Jul, 2024 at 6:33 PM
Summary Track changes made to on-call schedules, on-call shifts and escalation paths via audit logs. This makes it possible to figure out who has made chan...
Tue, 9 Jul, 2024 at 5:32 PM
In order to by-pass Do Not Disturb setting on your mobile phone and ensure that you receive phone calls as well as SMS notifications with sound take the fol...
Thu, 21 Nov, 2024 at 9:42 AM
