Reports

• Who would have access to reports?

  Tue, 19 Sep, 2023 at 3:09 PM
• Why is there a difference between the ticket count taken in export and the report?

  Tue, 25 Jul, 2023 at 5:30 PM
• What tickets are taken into account for the count of Resolved Tickets in reports?

  Wed, 18 Sep, 2019 at 11:34 PM
• How do you calculate Resolution SLA%?

  Tue, 13 Sep, 2022 at 8:46 PM
• Are there any limitations in the drill-down option for the Reports?

  Wed, 18 Sep, 2019 at 11:35 PM