Email

• Can I use my own mail servers to send and receive emails in Freshservice?

  Sun, 15 Nov, 2020 at 10:18 AM
• How do I reply directly to the Original sender when it comes to emails that are forwarded to the service desk email address by an agent?

  Tue, 19 Sep, 2023 at 12:53 PM
• Can you create a ticket using Reply-to address in Freshservice?

  Wed, 18 Sep, 2019 at 5:50 AM
• How do customer replies get appended to the original ticket?

  Tue, 18 Nov, 2025 at 5:42 PM
• How to forward tickets to a third-party who is not an agent?

  Wed, 18 Sep, 2019 at 5:59 AM