• The emails from Freshservice were earlier sent through SendGrid, our former email service provider. However now, we have migrated to our own SMTP servers. 


  • If you would like to use your own mail servers instead of our SMTP servers to send and receive emails, you can use the custom mail server option available.


  • You could set this up by adding the IMAP and SMTP details of your mail server, to your freshservice Account, under Admin-->Support Channels-->Emails-->Edit(corresponding to your email address)-->Use your own mail server.