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    Solution home Support Guide: IT Asset Management

    Get started with Assets

    Different Types of Assets/Configuration Items in Freshservice
    The CMDB/Asset Management Module in Freshservice shows you a complete list of all the assets and configuration items that have been linked within your IT ...
    Tue, 28 May, 2024 at 4:36 PM
    Adding Depreciation to assets in Freshservice
    In Freshservice, depreciation can be calculated in three modes - Declining balance, Straight Line and Sum-of-years-digits method. Based on these three model...
    Tue, 3 Oct, 2023 at 3:27 PM
    Adding a New Asset/Configuration Item to Your Service Desk
    In addition to having your assets scanned by the discovery probe, Freshservice also lets you add configurations to your service desk manually. This is use...
    Tue, 2 Apr, 2024 at 6:04 PM
    Importing Assets
    You can create or update assets in bulk by importing a CSV file. Here are some general guidelines on importing the assets.  Preparing for first-time Ass...
    Wed, 29 May, 2024 at 3:43 PM
    Viewing Information About Configurations Items in Freshservice
    Freshservice makes it easy for you to pull up information about any asset that has already been linked with your service desk. Once you have opened up any...
    Thu, 28 Sep, 2023 at 12:18 PM
    Updating Assets in Bulk
    Asset managers often need to update the properties of a group of assets. Updating these assets one at a time can be tiresome, especially if there are more t...
    Tue, 11 Jun, 2024 at 7:35 PM
    Asset Filters and Views
    The Assets module shows all the assets in your helpdesk as a list. By default, the All Assets view is selected and lists all the assets in the helpdesk with...
    Tue, 18 Jun, 2024 at 2:01 PM
    Customizing Columns in Assets list page
    The Assets page displays all the assets in your service desk as a list. The following columns can be displayed on the asset list view page. Column n...
    Wed, 13 Mar, 2024 at 1:44 PM
    Understanding the different Asset States
    Every asset in Freshservice has a state of availability, just like tickets, problems or changes. This is an important property which will indicate the a...
    Tue, 28 May, 2024 at 12:53 PM
    Assigning assets to different users and departments
    Freshservice lets you assign assets to different departments and users in your organization. It makes it easy for department heads and managers to control...
    Sat, 13 Jul, 2024 at 6:50 PM
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