Here are some pointers to note when troubleshooting issues with Business Rules, Prerequisite for Requester specific rules: Rules set up for the requester...
Mon, 3 Jul, 2023 at 4:14 PM
This article will walk you through some of the common use cases you could implement business rules. Click here to understand how to configure a business r...
Thu, 28 Sep, 2023 at 3:24 PM
Change forms are an integral part of the Change Management Process of any organization. By introducing business rules for change forms our objective is to r...
Thu, 28 Sep, 2023 at 3:27 PM
Admins can now decommission a Ticket custom field without losing any data. Once a field is archived, it will be unavailable for the agents/requesters to fil...
Mon, 14 Nov, 2022 at 11:38 PM
Freshservice makes it easy for you to stay on top of activities in your service desk by letting you create tasks with respect to every ticket, problem, chan...
Wed, 15 Mar, 2023 at 2:32 PM
Use dropdown fields to create an experience that allows users to select options for a field from the dropdown. Dropdown fields can be used for Tickets, Prob...
Wed, 9 Oct, 2024 at 12:28 AM
