Note: We've updated our pricing and packaging. This feature is available on Estate & Forest plans for customers who signed up before Nov 2nd 2020. ...
Mon, 2 Nov, 2020 at 10:06 PM
In most help desks, problems that are getting reported for the first time have possible workarounds or solutions already. The technician who has been assign...
Mon, 18 Nov, 2019 at 4:08 PM
Sometimes, your agents tend to create new problems for issues that have already been reported or have been resolved in the past. During these occasions, the...
Thu, 28 Sep, 2023 at 11:42 AM
Often, you might want to bring in your specific help desk workflows into your problem statuses. For example, a problem might need specific inputs from yo...
Fri, 29 Sep, 2023 at 3:19 PM
Following the recent redesign of our tickets with a modern view, we are now introducing an enhanced experience to the Problems. In the redesigned proble...
Tue, 19 Sep, 2023 at 2:53 PM
