Custom field types for service catalog items

Modified on: Tue, 14 Apr, 2026 at 2:53 PM

Overview

Freshservice allows you to add various custom field types to a service catalog item. These field types help you collect and organize the relevant information required to provide a service and can be customized to fit your specific business needs.

Note: Admins have the ability to configure custom fields for service catalog items. These configurations apply to both the agent and requester service request forms, and any modifications or updates made by admins take effect instantly.

Field types and descriptions

The following table details each of the available custom field types.

Field type and icon	Description
Single line text ()	Allows the entry of a single-line or multi-line text input.
Paragraph text ()	Allows the entry of a longer text or paragraph.
Checkbox ()	Allows the selection of boolean (true/false) values.
Number ()	Allows the entry of numeric data.
Dropdown ()	Allows selection from a predefined set of options.
Multi dropdown ()	Allows selection from a predefined set of multiple options.
Date ()	Allows to select a specific date.
Dependent field ()	Derives its values based on a parent field value.
Decimal ()	Allows the entry of decimal values.
URL ()	Allows the entry of website URLs.
Content ()	Allows the entry of snippets of information.
Rich text editor (RTE) ()	Allows the entry and formatting of text, images, tables, and links. Note: The content limit for each RTE field is 1 MB, and you can add up to 5 RTE fields per service item. The RTE field will be available for configuration in service catalog items only on the Pro and Enterprise plans.
Attachment ()	Allows the attachment of files, such as documents, images, and other file formats. Note: You can add up to 10 Attachment fields per service item.
Formula ()	Allows the entry of formulas for real-time calculation and dynamic data presentation. Note: You can add up to 5 Formula fields per service item.

Note:

The RTE, Attachment, and Formula field types are recent additions to the custom field types for service catalog items.
For more information on these field types, support across product areas (such as business rules or email notifications), and specific limitations, see Additional information on custom field types: Rich text editor, Attachment, and Formula.