Overview

FireHydrant is now aligned with General Data Protection Regulation (GDPR) requirements. GDPR is a European Union regulation that governs how organizations collect, process, and protect personal data of EU residents. It applies to organizations operating within the EU and those that process personal data of individuals located in the EU.

As part of Freshworks, FireHydrant now operates under an established compliance framework. This ensures that FireHydrant incident management workflows meet the same data protection and privacy standards as Freshservice. These standards include privacy by design, secure data processing, and accountability across products.

Impact on your use of FireHydrant

FireHydrant continues to support incident management workflows while aligning with GDPR requirements for handling personal data.

• Consistent data protection standards
  Incident data and any associated personal data are handled in accordance with Freshworks’ compliance practices.
• Support for data subject rights
  Organizations can manage requests such as accessing, updating, or deleting personal data through existing workflows in Freshservice and related systems.
• Secure collaboration during incidents
  Engineering and IT teams can coordinate effectively without compromising data privacy.
• Integration-aware data handling
  FireHydrant integrates with tools such as Freshservice and communication platforms. Each integration may process data independently and is governed by its own privacy policies.

GDPR does not require data to remain within the EU, but it mandates that data transfers follow approved legal mechanisms. Freshworks supports compliant data transfer practices in line with global regulatory standards.