Freddy Copilot brings AI-powered assistance to both business teams by simplifying tasks across the service desk. It helps agents draft replies faster, summarize tickets automatically, suggest relevant incidents, categorize tickets intelligently, and perform quick actions through natural conversation. With built-in content creation tools and usage reports, Freddy supports both resolution and decision-making with real-time intelligence.
Use the following link to explore what Freddy Copilot can do:
