Note: This feature works the same across all Freshservice products. Some screenshots or articles may reflect older designs, but the functionality remains unchanged. If certain options do not appear in your account, they may not be included in your current plan.

The Journeys module in Freshservice for Business Teams helps automate complex employee processes such as onboarding, transfers, role changes, and exits. Journeys can coordinate tasks across departments like HR, Facilities, and Finance, ensuring every step is completed on time 0 without manual follow-ups.

Use the following resources to understand how Journeys work across the Agent Portal, Support Portal, and Mobile app.

Getting Started with Journeys

Agent Portal Experience

Support Portal Experience

Mobile Experience