The Dew interface described in this article will be available starting December 1, 2025. The information below is for early reference and preparation.


The Dew user interface (UI) introduces a refreshed and unified visual experience in Freshservice. This new design brings modern aesthetics, improved usability, and consistency to the Freshworks ecosystem. The switch to the new design interface is seamless and does not affect any new features.

Introducing Dew

Dew is Freshworks’ unified design system. It redefines how users interact with Freshworks products by offering:

  • A modern and consistent look across all products.
  • A personalized experience with dark and light themes.
  • A simplified interface designed to improve productivity and focus by reducing visual clutter and making key actions easier to find.
  • Accessibility-focused enhancements that make experiences more inclusive through improved color contrast.
    Note: Dew is solely a UI enhancement, not a feature. Activating the new interface in your product will not affect any existing features.
Note: Dew is solely a UI enhancement, not a feature. Activating the new interface in your product will not affect any existing features.

Transitioning to the Dew Interface

To enable the new interface:

  1. Go to Global Settings > Service Desk Rebranding > Service Desk Settings > Customize agent portal > Freshworks DEW
  2. Select from existing themes, such as Tropical Mint or Crimson Pulse, or click 'Pick a custom color' to choose a color that matches your brand.
  3. Click Save

The new interface will be enabled for all agents.


Note:
1) If you are signing up on or after December 1, 2025, the Dew reskinned UI is enabled.
2) Existing customers will see an in-product banner indicating that the Classic UI will be deprecated on January 30, 2026. You can use the UI switcher to explore the new interface before the switch is mandatory.


Examples of Dew UI

Here are some examples of screens showcasing the new interface:

Ticket details page - A refreshed view that brings clarity and focus to every customer interaction.

Event-based workflows - A cleaner, more consistent experience that makes automation effortless to navigate.

Analytics - Insightful, accessible reports designed to turn data into confident decisions.

Plans and Pricing - A clear, modern layout that simplifies plan comparison and selection.