Set up surveys in Freshservice to capture insights on the various ongoing operations inside your organization. Collect feedback outside ticket lifecycles to pay attention to key metrics such as service quality, employee satisfaction, and process effectiveness. Track trends over time and prioritize initiatives based on user feedback.
  
The following question types are offered in Freshservice while setting up surveys:


Multichoice - Single answer


Set up Single-Selection, or Single Answer Questions to provide users with an option to pick only one answer from a pre-determined set of responses.

You may also add the answer choices for multichoice questions in bulk. Click on the 'Add bulk choice' under the options space. This allows you to add several options at once by using tabulation.

Additionally, you may make the question mandatory, define scores for a particular answer choice. Use weighted answer choices to calculate sentiment.

Long text answer


Use long text answers when you want respondents to answer with an open-ended long text answer.

Multichoice - Multiple answers


Use multiple-choice questions when you want your respondents to choose multiple answers from the given answer choices.

You may also add the answer choices for multichoice questions in bulk. Click on the 'Add bulk choice' under the options space. This allows you to add several options at once by using tabulation.

Rating scale


Use a rating scale to evaluate how survey responders feel about a particular product or statement. Responders can be asked to choose from a range of options— such as Good to Worse or points. The rating scale is a variant of the multiple-choice questions.

Freshservice supports 3-point to 10-point rating scales to efficiently capture customer feedback.

NPS/ CSAT/ CES as a question


Freshservice lets you capture NPS, CSAT, and CES scores for every survey you conduct. If CSAT surveys are created to monitor customer satisfaction for specific products product, you may also gauge NPS and CES scores from the same audience. 


Note: NPS questions are available only in Enterprise and Pro plans.

Yes/ No


Use dichotomous surveys to screen respondents and filter ones that don't fit the needs of the research. Additionally, you may add smiley options, text options, thumbs up/down as well as check options for Yes/No questions in Freshservice. 

Textbox answer


Use Short-answer survey questions for capturing brief yet informative idea about what your customers feel about something, or if there are certain things they want to highlight.

Message


Share any information with your survey respondent while taking the survey. 

Number


Use this question type to capture any numerical values from the survey respondents. You can configure it to accept decimal values too.

Date & Time


Gather date or time or date and time responses from your audience. Beyond the date and time, you can also capture the time zone and configure the date format as well. 

Thank you


Show your audience a custom thank you message using the Thank you box. You can also use Freddy to rephrase the thank you text to match the context of your survey better.

New Page


Use the new page button to create a new page for your survey. 






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