Export and import DevOps recipes from your Freshservice account using JSON files. Rigorously test automation flows in a test or sandbox environment before moving them to production. This helps skip manually reconfiguring flows on the production environment after extensive testing. 

Here’s how you can export the recipes:


  1. Go to Admin Settings > Workspace and open DevOps Tools.


  2. Click to open the DevOps connector page.
     

  3. Go to the Recipes tab and click .


  1. Select the recipes you wish to export and click . This initiates the export of the recipes.

    You will receive an email with a zip file containing all the recipes in a JSON format. Each recipe is downloaded in a separate JSON file. For example, if four recipes are exported, the Zip folder will contain four JSON files.

  2. Download the zip file.


Importing the recipes and pushing them to production


  1. Go to Admin Settings > Workspace and open DevOps Tools.

  2. Open the configuration page of the DevOps tool, go to the Recipes tab and click .

    This opens the import slider.

  3. Upload the Zip file that was exported earlier. You can import one recipe at a time.

Note:

  1. Modifying the JSON files upon export renders the files ineligible for import. Make sure that the files are not tampered with post-export.
  2. If the Zip file includes files other than the JSON files, the import is rejected.
  3. If the number of recipes in the Zip folder exceeds 20 recipes, the import will fail.
  4. If the size of the Zip folder exceeds 60MB, the import will fail.

           

  1. Click . This initiates the import of all recipes. You will receive an email notifying the status of import and an error log.