Yes, you can create an analytics graph to display the average resolution time for a particular service catalog item. Follow these steps:
- Start by accessing the Analytics module.
- Look for the filter options and locate the "Type" filter. Select "Service Request" to focus specifically on service requests.
- Next, find the "Service Item" filter and choose the desired service catalog item you want to analyze. For example, if you want to track the resolution time for "Platform User Access" requests, select that specific item from the dropdown menu.
However, if you encounter difficulties finding the option for another service catalog item by entering the initial characters of its name, it may indicate that the fulfillment time for that item cannot be calculated due to missing timestamps in the service request data.
For accurate reporting, it is recommended to create individual widgets for each service catalog item and compile them into a comprehensive report. This way, you can analyze the resolution times separately for each item and gain insights into their performance.
