Maintain the reliability, availability, and performance of your Amazon CloudWatch instances by collecting monitoring data into Freshservice. Amazon CloudWatch is a monitoring and observability service built for DevOps engineers, developers, site reliability engineers (SREs), IT managers, and product owners.
Configuration in Freshservice:
Step 1:
Head to the Admin panel, scroll down to IT Operations Management, and select Monitoring Tools.
If your account has more than one workspace, navigate to Admin > {Worskpace Name} > IT Operations Management> Monitoring Tools.
Step 2:
You are now on the Monitoring Tools list page. Select Add monitoring tool to add a new integration.
Step 3
You will see a list of pre-configured integrations, the gateway to custom integration using webhooks, and the option to use email as a channel for alerts. Select Amazon Cloudwatch.
Step 4
Get the Endpoint URL and the Auth key for Amazon Cloudwatch by following the integration setup.
Note: Do not edit the preconfigured payload in Freshservice.
Configuration in AWS:
Go to Services -> Simple Notification Service in AWS console
Choose Topics – > Create Subscription - The topic that is provided in Cloudwatch alarms
In ‘Create Subscription’ page - select https protocol and provide the alerts URL from FS frontend and Select Enable Raw Message Delivery checkbox
As soon as the subscription is saved, AMS will send a confirmation call from the backend.
