In new-gen project management in Freshservice, tasks are organized into a hierarchy that consists of three levels:        

  • epics or task lists,
  • tasks, 
  • sub-tasks.


At the highest level are epics, which represent a large body of work that is divided into smaller, more manageable chunks. Epics are created to represent a high-level business goal or objective and can be broken down into tasks.


Tasks are the next level in the hierarchy and represent a significant part of the work needed to achieve the epic. They are created to help break down an epic into more manageable pieces and can be assigned to individual team members.


Finally, sub-tasks are the lowest level in the hierarchy and represent the individual pieces of work that must be completed to achieve a top task. Sub-tasks are created to help break down a top task into smaller, more manageable pieces and can be assigned to individual team members.


It's important to note that the current naming conventions in Freshservice's new-gen project management cannot be modified.