Note: This feature will be available for new Enterprise customers on August 18, 2021. For existing Forest, Pro, and Enterprise customers it will be available on August 31, 2021.
Are you worried about agents from different departments having access to confidential data from each other because everyone has started to use Freshservice?
With the Restricted Group feature, you can now restrict the visibility of such data. Tickets associated with a Restricted Group will not be visible to admins and agents outside the group, even if the user has the “across all groups in the helpdesk” access level.
Note: You can control access to only tickets and data related to tickets using Restricted Groups. Access to Problems, Changes, Releases, Projects etc. shall remain unaffected by this feature.
Note: Every Restricted Group must have at least one group leader. A group leader can be a group member or an observer. Any changes made to the group membership or group configurations will be notified to the group leader via email.