Access controls

Freshservice's custom roles let you create agent profiles with specific access levels to support your unique business requirements. By creating c...

Note: The new Access Controls feature will be available soon for all existing accounts ( accounts created before Sep 15th, 2020) There are pre-existing...

Freshservice's contact import feature can be a great asset to quickly add all your customer and company data to your help desk. However, sometimes impor...

Delegating your approval privileges to a trusted team member is a valuable feature in Freshservice that allows for seamless transitions when you are unav...

As organizations grow bigger, admins are tasked to define specific responsibilities and privileges for different roles ensuring that they secure the company...

When there are multiple IT service management teams in your organisation, agents from different teams may get access to confidential data from each other. W...

With multiple teams operating out of the same service desk, data security is of utmost importance and it becomes essential for admins to have a way to pr...

Here is an explanation of how admin and agent permissions work in single and multiple workspaces TABLE OF CONTENTS Single workspace mode Admin permis...

UPCOMING CAPABILITY Field Groups allow you to easily organize related user fields into collections. You can assign specific role-based access controls ...