Freshservice Virtual Agent helps companies provide the best-in-class employee experience with an intelligent and predictive conversational AI solution that is deeply embedded across collaboration apps such as Microsoft Teams and Slack. The virtual agent features is built on top of our existing Servicebot for Slack integration.

For Admins

To install Servicebot for Slack, you must have Admin access in Freshservice and the permission to install apps in Slack.

  • Log into your Freshservice account, and navigate to Admin → Apps → Get More Apps → Search for ServiceBot for Slack.

  • Navigate to the app listing and click on the Install button. 

  • In the next screen, you’ll be asked permission to allow ServiceBot to access your workspace. You can give permission to ServiceBot by clicking on Allow.

  • Your virtual agent is ready to go. If you wish to activate/deactivate ServiceBot or wish to modify notification settings for your users, you can do it from your Admin panel.

For Agents & Requesters:

  1. Once admin installs the Servicebot in slack, other users can add the Servicebot to their slack easily

  2. Use the global search bar in Slack and search for Servicebot

  3. Click “Connect” to get started.

In the next screen, agents will be asked permission required for ServiceBot. You can give permission to ServiceBot by clicking on Allow.