In reports, under tickets by source, how does the phone, portal and email is identified if I change the source manually on some tickets?

Modified on: Thu, 7 May, 2020 at 5:17 PM

Once you make the source change on some tickets this change will be reflected after the report sync time. For example, If you have a ticket #1 and you have changed its source from Email to portal then once the report sync time is crossed the ticket #1 will be under portal tickets count instead of Email.