Freshservice offers various bulk actions to manage tickets in bulk efficiently as part of your IT service management. Some of the bulk actions available for tickets in Freshservice are:

  1. Close: Close multiple tickets simultaneously based on their status, requester, or other criteria.
  2. Reopen: Reopen multiple closed tickets at once, allowing agents to continue working on them.
  3. Delete: Delete multiple tickets at once based on their status, requester, or any other criteria.
  4. Merge: Merge multiple tickets into one ticket, making managing and tracking customer inquiries easier.
  5. Assign: Assign multiple tickets to one or more agents or groups, ensuring that they are being handled by the right person.
  6. Status change: Change the status of multiple tickets at once, such as marking them as resolved, pending, or on hold.
  7. Priority change: Change the priority of multiple tickets at once, ensuring that high-priority issues are addressed first.
  8. Add reply: Add replies to multiple tickets at once, saving time for agents who need to respond to similar inquiries.
  9. Impact change: Change the impact of multiple tickets at once, such as marking them as low, medium, or high impact.
  10. Urgency change: Change the urgency of multiple tickets at once, such as marking them as low, medium, or high urgency.
  11. Change assigned agent and group: Change the assigned agent or group of multiple tickets at once, ensuring that they are being handled by the right person or team.
  12. Asset type change: Change the asset type of multiple tickets at once, making tracking issues related to specific assets easier.
  13. Source change: Change the source of multiple tickets at once, such as marking them as phone, email, or chat.
  14. Department change: Change the department of multiple tickets at once, ensuring that they are being handled by the right team.
  15. Category change: Change the category of multiple tickets at once, making it easier to filter and categorize them.
  16. Add tags: Add tags to multiple tickets at once, making it easier to filter and categorize them.

    Bulk actions available for tickets

These bulk actions can save a lot of time and effort for agents and service desk managers, making it easier to manage tickets efficiently.