When creating an SLA policy under Admin-->General Settings-->SLA policies, Freshservice allows you to specify under what conditions the policy is applicable. You can choose to apply a particular SLA policy for each category.
Can individual SLA policies be set up for different categories?
Modified on: Sun, 22 Sep, 2019 at 4:32 PM
Did you find it helpful? Yes No
Can you please tell us how we can improve this article?
