The following modules will be copied to your Sandbox account:


  • Business Hours 

  • Departments & department fields

  • Requesters - (Reporting managers/Department head/Approvers/members of the CAB) 

  • Requester Fields

  • Roles & Permissions

  • Agents 

  • Groups

  • CAB

  • Locations

  • Form Fields(Tickets/Problems/Changes/Releases)

  • Service Catalog

  • SLA policies

  • Workflow Automator(All Modules)

  • Change lifecycle