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Freshservice for MSP There are default notifications available for requesters under Email Notifications which notify the requester when the status of a ticket is updated to either Resolved or Closed.
How to notify the Requester when a ticket is closed or resolved?
How to notify the Requester when a ticket is closed or resolved?
There are default notifications available for requesters under Email Notifications which notify the requester when the status of a ticket is updated to either Resolved or Closed.