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How to notify the Requester when a ticket is closed or resolved?

Modified on: Mon, 21 Aug, 2023 at 4:44 PM

We have two notifications available under Email notifications in Admin and you can enable them as per your requirement.


For ticket Resolution - ‘Agent Solves the ticket’

For ticket Closure - ‘Agent Closes the ticket’

Navigation path : Admin -> Account Settings - Email Notifications -> Requester notifications