Email support cannot be deactivated in Freshservice and a default support email address is mandatory for all accounts. However, you would be able to use a workflow automator (Admin-->Workflow Automator>New Ticket Automator), to automatically "Delete the ticket" or "Mark as Spam" when the "Source is Email".
How to deactivate email support and use only portal in Freshservice?
Modified on: Wed, 18 Sep, 2019 at 6:08 AM
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