Why aren't tickets getting created for emails that are manually forwarded from the service desk email address to Freshservice forwarding email address?

Modified on: Wed, 18 Sep, 2019 at 6:08 AM

The default behaviour in Freshservice is that when the From and To addresses of an email are both the support email address, a ticket would not be created. This is to avoid any sort of looping because of tickets and email notifications.

Please try sending the email from another email address to create the ticket.