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Solution home Freshservice FAQs Priority Matrix

Why I am not able to set the priority of a ticket using Impact and Urgency for Service request tickets?

Modified on: Thu, 7 May, 2020 at 4:47 PM

Priority matrix would work only on Incidents and not for Service requests. This should be the reason why you are not able to see the priority change based on the Impact and Urgency of the ticket.