Deleting tickets in a helpdesk can be tedious, but there are multiple ways to simplify the process. Here are four options to delete tickets in Freshservice:

  1. Bulk Update
  2. Supervisor Rule
  3. Scheduled Workflow
  4. API 

Bulk Update
One way to delete multiple tickets at once is to use the Bulk Update feature. Here's how:

  1. Navigate to the Ticket List view and select the tickets you want to delete.
  2. Click on Delete from the ... menu.
  3. Confirm the action, and the selected tickets will be deleted.

    Delete multiple tickets in Freshservice
Note: You can delete upto 30 tickets using Bulk Update option.


Supervisor Rule
Another option to delete tickets is by using Supervisor Rules. Here's how:

  1. Click on Admin > Automation & Productivity > Automation > Supervisor Rules. 
  2. Select the New Rule button.
  3. Enter an appropriate name and description for the rule.
  4. Create conditions that act as a trigger for this particular rule.
  5. Specify whether all the conditions need to be matched or if any one condition is enough to trigger the rule.
  6. Under the Action section, add the task Delete the Ticket from the drop-down list.
  7. Save the rule, and all matching tickets will be deleted.

    Delete multiple tickets in Freshservice using Supervisor Rule
Note: Supervisor runs every hour on tickets updated in the past 30 days.


Scheduled Workflow

Using Scheduled Workflow automation can also help delete tickets automatically. Here's how:

  1. Click on Admin > Automation & Productivity > Automation > Workflow Automator. 
  2. Select New Workflow > Scheduled Workflow.
  3. Enter an appropriate name and description for the rule.
  4. Schedule the workflow to run at a specific time or frequency.
  5. Create conditions that act as a trigger for this particular rule.
  6. Under the Action section, add the task Delete the Ticket from the drop-down list.
  7. Save and Activate the workflow, and all matching tickets will be deleted automatically.

    Delete multiple tickets in Freshservice using Scheduled workflow

API 

In addition to the above options, you can also delete tickets using the Freshservice API. You can refer to the documentation on API to delete a ticket.