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Freshservice for MSP When a date range is selected, any ticket resolved in the date range will show up which is why sometimes, the count of resolved tickets appears to be more than received.
Why do I see the number of resolved tickets more than received in a report?
Why do I see the number of resolved tickets more than received in a report?
When a date range is selected, any ticket resolved in the date range will show up which is why sometimes, the count of resolved tickets appears to be more than received.