You can add yourself as a watcher to specific tickets by clicking on the Star icon inside the ticket and then you would be automatically notified of any updates that is happening on the ticket by email even if you are not the assigned agent for the respective ticket.
How to get email notifications for all/specific tickets, when a requester replies on the ticket and you are not the assigned agent?
Modified on: Wed, 18 Sep, 2019 at 5:01 AM
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