You can configure this from the workflow automator. Create a new ticket automator under Admin-->Workflow Automator-->New ticket automator. Set the event as “Priority is changed from Any to Any”. Now add an action block and choose the action as “Send email to requester” and enter the email that needs to be triggered to the requester.
Modified on: Wed, 18 Sep, 2019 at 4:32 AM
Did you find it helpful?
Can you please tell us how we can improve this article?