Yes, you can go to Report->New Ticket Reports. Freshservice allows you to add ticket fields as additional columns to the report’s tabular data. You can select Category, subcategory and Items from the list of supported fields. But paragraph fields cannot be added into Reports.
Is it possible to create a report that shows sub-category & item?
Modified on: Mon, 28 Aug, 2023 at 1:17 PM
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