If you navigate to Admin-->Support Channels-->Email, you would see the option to toggle on the option of “Use Agent Names for Personalised Email replies”. Toggle this On if you need the replies to be triggered with Agent name rather than the Helpdesk name.
Modified on: Wed, 18 Sep, 2019 at 12:59 AM
Did you find it helpful?
Can you please tell us how we can improve this article?