When there is a note added into the change ticket, we would be able to notify the agent while the note is created. If we need to automatically notify an agent, we would also be able to configure a workflow rule wherein if “Note is Added” (Event), then “Send Email to Agent” (Action)
How should I notify agent when note is added in a change?
Modified on: Tue, 17 Sep, 2019 at 10:40 PM
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