This error would be displayed when an incorrect Username - Password combination was entered during login. If you have forgotten the password of your account, you can trigger a password reset email from the login page of your account and set up a new password for login.


Also, If you continue trying login using the incorrect credentials, the profile might be blocked. In such cases, please write to support@freshservice.com and one of the agents from our team would get in contact with you to assist on this.