This error would be displayed when an incorrect username - password combination was entered during login. If you have forgotten the password of your account, you can trigger a password reset email from the login page of your account by clicking the ‘Forgot Password’ option and set up a new password for login.
If you don't receive the password reset email, please check your Spam folder in your mailbox for the email. If you still have issues in resetting your password, please contact support@freshservice.com with your account details for assistance.
Also please note that if you make too many incorrect attempts to log in using the incorrect credentials, the profile might be blocked. In such cases, please write to support@freshservice.com for unblocking your account.
