IT assets can be added to the Asset Management module in Freshservice through multiple channels. This includes:

  • adding them manually
  • importing from a CSV
  • barcode scanning using the mobile app
  • using the Discovery Probe or Agent to discover assets

Any asset discovered by the Probe or the Agent is considered a managed asset. The same goes for assets that are added using other methods and are later updated using the Discovery Agent.

Of the assets added using the Discovery Probe, all assets except for “Software”, “Other Devices” and assets belonging to EBS are chargeable managed assets.

All assets in EC2 and RDS synced using the Freshservice AWS discovery (using the Freshservice AWS Integration), are chargeable managed assets.