IT assets can be added to the Asset Management module in Freshservice through multiple channels. This includes:

  • adding them manually
  • importing from a CSV
  • barcode scanning using the mobile app
  • using the Discovery Probe or Agent to discover assets

Any device discovered by the Discovery Probe or the Discovery Agent is considered a managed asset. This includes assets scanned using the SCCM integration in the Discovery Probe. 

A device is also considered a managed asset if it is added using other methods and is later updated using the discovery tools. 

Only the devices are considered managed assets and customers are not charged for the software discovered from these devices.

From Garden plan on, Freshservice allows you to add 100 managed assets for free. If you wish to add more managed assets, kindly take a look at the table to know more about our additional asset pricing. 

Asset count (Charged monthly)USDEUROGBPAUDINR
100 to 250$403030502500
Upto 500$756060904500
Upto 750$10080801206000
Upto 1000$1301001001507800
Upto 2500$25021019033015000
Upto 5000$50042037566032500
Upto 10000$65055050086042500
Upto 20000$1,000850750130065000