Major Incident Management

TABLE OF CONTENTS What is a Major Incident? What is Major Incident Management? Roles in Major Incident Management What is a Major Incident? A majo...

Note: Read this if you are an Admin of your IT workspace TABLE OF CONTENTS Working with the Major Incident ticket type Customization of Major Inciden...

Summary While managing a Major Incident, it is vital to proactively keep your customers and end-users updated. Doing so would pre-empt the flood of tickets...

Efficient collaboration is key to efficient incident remediation. Freshservice offers popular integrations such as Microsoft Teams, Zoom Meetings, etc. p...

TABLE OF CONTENTS Raise or promote a Major Incident Email Stakeholders Publish the incident on the Status Page Launch a dedicated channel for collabora...

Summary When an incident is incorrectly promoted to a Major Incident, the action can be reverted and the major incident can be demoted to a regular inciden...

TABLE OF CONTENTS Roadmap as of July, 2023 Major Incident Ticket Creation On-Call Management for Major Incident Management Major Incidents wrt Probl...