Major Incident Management

TABLE OF CONTENTS What is a Major Incident? What is Major Incident Management? Roles in Major Incident Management What is a Major Incident? A majo...

Note: Read this if you are an Admin of your IT workspace TABLE OF CONTENTS Working with the Major Incident ticket type Customization of Major Inciden...

Summary While managing a Major Incident, it is vital to proactively keep your customers and end-users updated. Doing so would pre-empt the flood of tickets...

Efficient collaboration is key to efficient incident remediation. Freshservice offers popular integrations such as Microsoft Teams, Zoom Meetings, etc. p...

TABLE OF CONTENTS Raise or promote a Major Incident Email Stakeholders Publish the incident on the Status Page Launch a dedicated channel for collabora...

Summary When an incident is incorrectly promoted to a Major Incident, the action can be reverted and the major incident can be demoted to a regular inciden...

TABLE OF CONTENTS Major Incident Ticket Creation On-Call Management for Major Incident Management Major Incidents wrt Problems & Change Stake...

Working with the Major Incident ticket type At the core of Major Incident Management is a new ticket type – Major Incident. This ticket type can be used to...

Summary Save time and effort by using Freddy Copilot to generate post incidents reports. If you have opted for Freddy Copilot license, you can expect Fredd...

Freshservice allows you to create and use custom Post-Incident Report (PIR) templates instead of relying on the default template. This ensures consistency w...