TABLE OF CONTENTS What is a Major Incident? What is Major Incident Management? Roles in Major Incident Management What is a Major Incident? A majo...
Fri, 24 Nov, 2023 at 5:36 PM
Note: Read this if you are an Admin of your IT workspace TABLE OF CONTENTS Working with the Major Incident ticket type Customization of Major Inciden...
Mon, 5 Jun, 2023 at 10:17 PM
Summary While managing a Major Incident, it is vital to proactively keep your customers and end-users updated. Doing so would pre-empt the flood of tickets...
Fri, 24 Nov, 2023 at 5:33 PM
Efficient collaboration is key to efficient incident remediation. Freshservice offers popular integrations such as Microsoft Teams, Zoom Meetings, etc. p...
Fri, 24 Nov, 2023 at 5:40 PM
TABLE OF CONTENTS Raise or promote a Major Incident Email Stakeholders Publish the incident on the Status Page Launch a dedicated channel for collabora...
Fri, 24 Nov, 2023 at 5:53 PM
Summary When an incident is incorrectly promoted to a Major Incident, the action can be reverted and the major incident can be demoted to a regular inciden...
Thu, 7 Dec, 2023 at 1:22 PM
TABLE OF CONTENTS Roadmap as of July, 2023 Major Incident Ticket Creation On-Call Management for Major Incident Management Major Incidents wrt Probl...
Thu, 27 Jul, 2023 at 12:27 PM