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    On-Call Management

    Your gateway to all the resources pertaining to Freshservice On-Call Management.

    Learn all about Freshservice On-Call Management
    TABLE OF CONTENTS What is On-Call Management? Why do we need On-Call Management? What is Freshservice On-Call Management? Components of Freshservice On...
    Mon, 7 Nov, 2022 at 4:32 PM
    How to use Freshservice On-Call Management
    TABLE OF CONTENTS Synopsis Create an On-Call Schedule Create a shift Update an incorrectly formatted phone number Design an Escalation Path Cre...
    Wed, 7 Dec, 2022 at 1:52 PM
    How to use Slack as a notification channel for on-call management
    On-call agents can receive notifications for incidents associated with their on-call group on Slack and even respond to them from within Slack. The process ...
    Thu, 10 Mar, 2022 at 1:11 PM
    Regions where SMS support for On-Call Management is available
    Each country has different regulations for SMS usage. At Freshservice, we are working towards obtaining requisite government permissions for all geographies...
    Fri, 13 Jan, 2023 at 5:05 PM
    Respond to critical incidents using WhatsApp
    Use WhatsApp to notify on-call agents and enable them to acknowledge, escalate, or resolve an incident. To ensure that on-call agents receive notifications ...
    Thu, 3 Nov, 2022 at 5:30 PM
    Respond to critical incidents using the Freshservice mobile app
    TABLE OF CONTENTS Summary: Set up the Freshservice mobile app How it works Summary: Use the Freshservice mobile app to notify on-call agents and enab...
    Mon, 7 Nov, 2022 at 4:47 PM
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