Your gateway to all the resources pertaining to Freshservice On-Call Management.
TABLE OF CONTENTS What is On-Call Management? Why do we need On-Call Management? What is Freshservice On-Call Management? Components of Freshservice On...
Wed, 12 Apr, 2023 at 2:03 PM
TABLE OF CONTENTS Synopsis Create an On-Call Schedule Create a shift Update an incorrectly formatted phone number Design an Escalation Path Cre...
Wed, 12 Apr, 2023 at 2:06 PM
On-call agents can receive notifications for incidents associated with their on-call group on Slack and even respond to them from within Slack. The process ...
Thu, 10 Mar, 2022 at 1:11 PM
Each country has different regulations for SMS usage. At Freshservice, we are working towards obtaining requisite government permissions for all geographies...
Fri, 13 Jan, 2023 at 5:05 PM
Use WhatsApp to notify on-call agents and enable them to acknowledge, escalate, or resolve an incident. To ensure that on-call agents receive notifications ...
Thu, 3 Nov, 2022 at 5:30 PM
TABLE OF CONTENTS Summary: Set up the Freshservice mobile app How it works Summary: Use the Freshservice mobile app to notify on-call agents and enab...
Mon, 7 Nov, 2022 at 4:47 PM
Freshservice uses different numbers to notify on-call agents across different geographies based on regulatory directives. You can download these VCF files t...
Thu, 2 Mar, 2023 at 11:13 AM
