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    Admin Settings

    Admin Settings
    Admin Settings Admin settings allows you to configure your service desk based on your requirements.  For easier understanding, the Admin Settings has ...
    Mon, 1 Jul, 2019 at 3:39 PM
    General Settings
    General Settings Helpdesk Rebranding You can completely customize your service desk for requesters logging into your self-service portal as well as you...
    Fri, 8 Apr, 2022 at 5:00 PM
    Helpdesk Productivity
    Helpdesk Productivity Workflow Automator Workflow Automator allows you to automate all the repetitive tasks and manual processes that you perform on...
    Fri, 8 Apr, 2022 at 4:58 PM
    Asset Management
    Product Catalog The Product Catalog consists of a list of products that are currently being used in your organization. It helps you manage hardware units a...
    Fri, 8 Apr, 2022 at 4:48 PM
    User Management
    Requesters This page lets you handpick a set of requesters and add them to your help desk. These requesters will have selective privileges to submit reques...
    Fri, 27 Aug, 2021 at 3:41 PM
    How do I export my helpdesk data?
    Go to Admin > Account (under Account Settings) > click on the Export button on this page, to receive the data. The export of the entire helpdesk d...
    Tue, 22 Jun, 2021 at 2:23 PM
    Reorganization and Renaming of admin components
    Freshservice is rolling out a newly revamped admin page with easier navigation and simpler organization of admin components. Please find the details of the ...
    Tue, 8 Nov, 2022 at 6:25 PM
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